Human Performance Technology

Carley’s Human Performance Technology (HPT) process is derived from the International Society for Performance Improvement (ISPI) Model and includes a systematic approach to improving individual and organizational performance. Our HPT process includes the following activities:

  • Perform a GAP Analysis to determine and define the difference(s) between the present levels of performance and the desired levels of performance.

  • Perform a Cause Analysis to determine why there is a gap in performance expectations. The causes of performance gaps can be categorized into one of the following six categories:
    » Skills and Knowledge
    » Data, Information, and Feedback
    » Environmental Support, Resources, and Tools
    » Individual Capacity
    » Motives and Expectations
    » Consequences, Incentives, or Rewards

  • Design, Develop, and Implement the appropriate solution to mitigate the effect of the cause. Examples of solutions include:

    » Training
    » Technical References
    » Equipment
    » Tools
    » Compensation Packages

  • Evaluate the implementation of the solution to determine if the solution produced desired results. Did individual and organizational performance improve enough to meet expectations?