Human Performance Technology
Perform a GAP Analysis to determine and define the difference(s) between the present levels of performance and the desired levels of performance.
Perform a Cause Analysis to determine why there is a gap in performance expectations. The causes of performance gaps can be categorized into one of the following six categories:
» Skills and Knowledge
» Data, Information, and Feedback
» Environmental Support, Resources, and Tools
» Individual Capacity
» Motives and Expectations
» Consequences, Incentives, or Rewards
- Design, Develop, and Implement the appropriate solution to mitigate the effect of the cause. Examples of solutions include:
» Technical References
» Compensation Packages
Evaluate the implementation of the solution to determine if the solution produced desired results. Did individual and organizational performance improve enough to meet expectations?